At Karis, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent returns and exchanges process. Please read the following policy carefully to understand the eligibility and procedure for returns and exchanges.
Returns & Exchanges
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Items can be returned or exchanged within 7 days of the delivery date.
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Products must be unused, unworn, unwashed, and returned in their original packaging with all tags, labels, and accessories intact.
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Returns or exchanges are accepted only for items that are damaged, defective, incorrect, or eligible under our return policy.
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Products purchased during clearance sales, special promotions, or marked as Final Sale are not eligible for return or exchange unless they arrive damaged or defective.
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To request a return or exchange, please contact our customer support team with your Order ID, the reason for the request, and clear photos (if the item is damaged or incorrect).
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Once your request is approved, our team will provide instructions for the return pickup or shipping process.
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After the returned item is received and successfully inspected, your exchange will be processed or your refund will be initiated, as applicable.
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Refunds are generally processed to the original payment method within 5–7 business days after the returned product passes quality inspection.
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Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.
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We reserve the right to decline return or exchange requests that do not meet the conditions mentioned in this policy.
We strive to make every shopping experience enjoyable and hassle-free. If you have any questions about our Returns & Exchanges Policy or need assistance with your order, our customer support team is always happy to help.